Yes, our jewelry is designed to be water-resistant, meaning it won't rust or turn your skin green. However, to maintain its shine and beauty, we recommend avoiding regular contact with salt or chlorinated water, as well as cosmetics and detergents.

While our jewelry is designed to be water-resistant, the plating can develop a patina over time if regularly exposed to harsh elements. To preserve their shine, please follow our care tips.

At Luxlab Collection, we primarily use 925 sterling silver. Our gold-toned pieces feature a durable 3-micron thick 18K gold plating, while our silver-toned designs are rhodium-plated.

We also offer select pieces made from 18K PVD-plated 316L stainless steel, known for its exceptional strength and longevity.

All these premium materials ensure your jewelry maintains its brilliance and durability for years to come.

To keep your jewelry looking new, store it in its pouch and avoid contact with saltwater, chlorine, cosmetics, and detergents. (If contact does occur, rinse thoroughly with fresh water and dry well!) Don't forget to wipe them with a soft cloth from time to time. Even though our jewelry is water-resistant, a little extra care goes a long way!

Yes, absolutely! Our jewelry is perfect for daily wear. They combine style with durability, making them ideal for your everyday routine.

However, we do recommend taking them off during sports activities or swimming to help preserve the plating and prevent it from developing a patina over time.

Absolutely! All of our jewelry is hypoallergenic, guaranteed to be nickel-free, lead-free, and cadmium-free. This makes them perfect for anyone with sensitive skin.

We currently ship to France 🇫🇷, Belgium 🇧🇪, Luxembourg 🇱🇺, and the Netherlands 🇳🇱.

We're working on expanding our delivery options, and more countries will be available soon!

👉 Live elsewhere? Send us an email at hello@luxlabcollection.com, and we'll do our best to find a solution for you.

In general, we process your orders within one day. However, during busy periods, such as holidays or sales, it may take a little longer. But don’t worry, we do our best to ensure you receive your jewelry quickly!

Once your order is shipped, you can expect to receive your jewelry within 2 to 5 business days. And good news: all our shipments come with a tracking number, so you can track your package in real time!

All our jewelry is shipped from our studio in Brussels.

We do have shipping fees, but delivery is free for any order of 80 euros or more. We often offer free shipping promotions with no minimum purchase. Keep an eye on our deals!

Yes, you can return your jewelry within 30 days, provided that they have never been worn and are in their original packaging. If the jewelry is in a resalable condition, we will be happy to accept your return and issue a refund.

To start the return process, simply send us a message at hello@luxlabcollection.com. We will provide you with all the necessary instructions to return the package with a tracking number.

The return shipping fees are your responsibility, unless the error is on our part (for example, if you received an incorrect or defective item). In that case, please send us a photo or video of your order so we can resolve the issue quickly.

If you receive a defective piece of jewelry or if a part is missing, please let us know as soon as you receive your package. We would like to review the packing video to understand the situation and resolve the issue as quickly as possible.

For more details about our refund policy, you can visit our dedicated page here: Refund Policy.

Absolutely! At Luxlab Collection, we take the security of your transactions very seriously. All transactions on luxlabcollection.com are 100% secure thanks to SSL encryption. We also use reliable payment platforms like Shopify Payments and Stripe, which ensure that your information is protected at every step of the purchasing process. You can shop with confidence!

We accept several payment methods for your convenience, including credit cards, as well as Apple Pay, Google Pay, Shop Pay, and Bancontact. Choose the one that works best for you!

To place an order, simply browse our collection, add your favorite items to your cart, and follow the on-screen instructions to complete your purchase. It’s quick and easy!

Unfortunately, once the order has been placed, we cannot modify it. If you would like to return an item, you will need to initiate a return and request a refund.

If you notice an error in the shipping address, please contact us as soon as possible at hello@luxlabcollection.com. We will do our best to correct the address before shipping. Please make sure to double-check your address before placing your order, as we cannot be held responsible for such errors.

Our customer service is here for you! Feel free to write to us at hello@luxlabcollection.com for any questions or requests. We are committed to responding within a maximum of 48 business hours.

To view our terms and conditions of sale, you can follow this link: Terms and Conditions of Sale (T&Cs). This will provide you with all the necessary information regarding your rights and obligations when making purchases.